The ability to maintain essential services during and after a cybersecurity incident.
Description
Service continuity in the cybersecurity industry refers to the strategies and measures that organizations implement to ensure that critical services remain operational even in the face of cyber threats, attacks, or disasters. This includes developing comprehensive plans that outline how to respond to various scenarios, such as data breaches, ransomware attacks, or system failures. Organizations often create and test incident response plans, utilize redundancy in systems, and conduct regular backups to safeguard vital data. Service continuity is essential for maintaining customer trust and minimizing financial loss, as it helps organizations return to normal operations as quickly as possible following an incident. For example, businesses like Target and Equifax have faced significant challenges due to cyber incidents, making it clear that having robust service continuity plans is crucial to managing potential fallout and ensuring ongoing service delivery.
Examples
- Target's data breach in 2013 highlighted the need for improved service continuity, as the retailer had to quickly restore operations and maintain customer trust.
- Equifax implemented a service continuity plan after its massive data breach in 2017, focusing on rapid recovery and communication with affected customers.
Additional Information
- Regular training and testing of incident response plans are vital for effective service continuity.
- Investing in cloud solutions can enhance service continuity by providing scalable resources and backup options.
References
- A service lens on cybersecurity continuity and management for ...
- What Is Service Continuity Management? - Splunk
- [PDF Service Continuity Management](https://icscsi.org/library/Documents/Best_Practices/CMU - CRR Resource Guide - Service Continuity Mgmt.pdf)